DeskFlow is the all-in-one ticketing platform built for modern teams. Automate workflows, delight customers, and scale support without scaling headcount.
Trusted by 2,000+ companies worldwide
From first contact to resolution — DeskFlow covers the entire support lifecycle with intelligent tools that scale as you grow.
Auto-triage incoming requests by priority, type, and urgency. Assign, merge, split, and escalate tickets with a single click. Full audit trail on every interaction.
Our ML engine reads ticket content and automatically routes to the right agent or team. Learns your workflows and improves accuracy week over week.
Aggregate tickets from email, live chat, Slack, WhatsApp, and web forms into a single unified inbox. No more tab switching — every channel, one view.
Build powerful no-code automation rules. Auto-close stale tickets, send SLA breach alerts, escalate VIP customers, and trigger Slack notifications instantly.
Track CSAT scores, first-response times, resolution rates, and team productivity. Export reports or pipe data into your BI tool via webhook.
Define custom SLA policies per plan, customer tier, or ticket type. Get proactive warnings before breaches occur and never miss a commitment again.
Publish branded help articles, FAQs, and guides. AI surfaces relevant articles to customers before they submit a ticket, reducing inbound volume by up to 40%.
Internal notes, @mentions, private threads, and collision detection prevent two agents from replying to the same ticket simultaneously.
Granular role-based access control. Segment teams by department, region, or product line. SSO with SAML 2.0, Google, and Microsoft included on every plan.
Setting up DeskFlow takes under 30 minutes. No engineering effort required — just connect your channels and start resolving.
Link your email inboxes, Slack workspace, live chat widget, and social accounts in minutes with one-click OAuth connectors.
Invite agents, create team queues, define SLA policies, and set up auto-routing rules. Use our prebuilt templates or start from scratch.
Incoming tickets are classified, prioritized, and assigned automatically. Agents see a clean, focused queue with full customer context at a glance.
Weekly performance reports surface bottlenecks. AI-driven recommendations show you exactly where to tune SLAs, staffing, or knowledge base content.
Stop bouncing between email tabs, Slack channels, and social DMs. DeskFlow pulls all customer conversations into a single, unified inbox so your team always has full context — regardless of where the message came from.
Vanity metrics don't help your team improve. DeskFlow surfaces actionable insights: who's overloaded, which ticket types take longest, where your knowledge base has gaps, and exactly when SLA breaches are likely to occur.
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We cut our average response time from 6 hours to under 45 minutes in the first month. The auto-routing alone saved us from hiring two more support reps. DeskFlow just works.
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The knowledge base integration is a game-changer. Our ticket volume dropped 34% in 60 days just from customers finding answers themselves. The ROI is undeniable.
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Migrating from Zendesk was seamless. DeskFlow's onboarding team handled the entire data import. Within a week we were fully operational and our agents loved the clean UI.
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As a two-person support team handling 800+ tickets a month, DeskFlow's automation is what keeps us sane. The SLA alerts mean we've never missed a commitment since we switched.
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The omnichannel inbox is what sold us. Our customers reach us on email, WhatsApp, and Slack. DeskFlow unifies everything. Agents no longer need to remember which channel a conversation started on.
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The analytics dashboard finally gave our leadership team visibility into support performance. We now make data-driven hiring decisions and can forecast ticket volume accurately.
Connect DeskFlow to 80+ tools you already use. Native integrations — no third-party middleware required.
+ 68 more integrations available in the DeskFlow marketplace
All plans include a 14-day free trial. No credit card required. Contact us and we'll tailor the right plan for your team size and needs.
All plans include: 14-day free trial • No credit card required • Cancel anytime • Free data migration
Whether you're a solo founder handling support yourself or a team of 200 agents looking for an enterprise-grade solution — we want to hear about your workflow and show you exactly how DeskFlow fits.
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